Senior User Researcher
Flagstone | London
Jan 2023 - present
Project(s)
Part of the inhouse UX team working across tribes and squads in the business to deliver research insights, recommendations and driving through the delivery of them with tribes and squads. Working on internal business tools, partner tools and customer facing solutions.
Internally
- Mentorship of more junior team members
- Owning research and managing the delivery of insights and recommendations in squads and tribes
- Contributing to reserch practices and ops
- Building relationships and working with product managers to drive change
- Promoting user research in the business and helping prove its value with potential stakeholders
Senior Experience Designer
Inviqa (Part of Havas) | London
Aug 2022 - Jan 2023
Experience Designer
Inviqa (Part of Havas) | London
Nov 2018 - Aug 2022
With clients
Part of an exceptional team at one of the top London design & tech agencies, having lead, researched, designed and delivered client experiences for brands I feel passionate about: from the likes of Starbucks, the Bike Club, to Avanti, C2C, Yeo Valley, BSI, VISA and Tesco.
Internally
- Line management and mentorship of 2 line reports
- Contributing to a learning culture and sharing learnings to the wider team
- Interviewing candidates for roles
- Contributing to research practices
- Being an advocate for research in the team
- Running the teams 'research clinic', a space to to help others with research project problems and give lightning talks on research topics
UX/UI Designer
Stanleybet | Liverpool
Mar 2017 - Nov 2018
Project(s)
Part of a product team working and delivering the revamp of the second biggest revenue generator of the Stanleybet website; the online casino and overseeing the roll out to Italy and Belgium. Part of the product teams working on retail products such as betting terminals and virtual betting games.
Internally
- Driving UI and UX improvements to the product working closely with product owners based in Italy, Malta and Argentina
- Leading the redesign of a major product
- Mentorship of members of the team at earlier stages of their career
- Interviewing and screening candidates for roles
UX/UI Designer
Mando Agency | Liverpool
Apr 2015 - Mar 2017
UX/UI Designer (Contract)
Mando Agency | Liverpool
Apr 2015
With clients
Designing and delivering large website redesign projects for a range of different clients and industries. Working with brands such as Liverpool John Moores University, Robinsons Brewery, Oxford City Council, TalkTalk, Merseyrail and Warburtons.
Internally
- Contributing to best practices on projects
- Working on pitches for new business
- Contributing to designops in a small design team
- Contributing to a friendly and social culture
- Being an advocate for UI in the team
UX/UI Designer (Contract)
Bollond and Lowe (Agency) | Liverpool
March 2015
Project(s)
Wireframing, designing and delivering 2 large projects for prominent local clients. Reporting directly to the creative director and founder.
Digital Designer
USP Creative | Liverpool
Apr 2014 - Mar 2015
With clients
Designing and delivering the official tourist app for Liverpool on iOS and Android, working with the marketing team for the Liverpool tourist arm. Designing and delivering projects for other clients such as Unilever, Liverpool John Lennon Airport and Phillips Healthcare.
Internally
- Contributing to the building of a digital team in a mainly print agency
- Being an advocate for digital experiences and design
- Working on pitches for new business
- Educating internally and to clients the benefits of digital experiences
Junior Digital Designer
The Lucid Agency | Liverpool
Jun 2013 - Apr 2014
Intern
The Lucid Agency | Liverpool
Jun 2012 - Aug 2012
Project(s)
Part of a team designing and delivering a large fashion boutique aggregator e-commerce website. Designing the website, content and even working on illustrations.